Terms and Conditions  

General Conditions

 

Use of services and products on this website is governed by the ENVO DRIVE SYSTEMS General terms and conditions of services and products By using services and products offered on this website, you agree to the general and specific terms and conditions of use.

Understanding Customers Support

ENVO UPT is not merely another immature or intriguing concept designed for public fundraising; it is a patented production-ready product that leverages mass customization, poised to shape the future of mobility. ENVO Drive Systems, with a decade of experience, has a proven track record of customer support and micro-mobility product fulfillment. Our offerings include e-bikes, e-scooters, e-ATVs, e-snowbikes, and the innovative Veemo, serving tens of thousands of customers directly and through a network of 200 dealers and large retail brands such as Costco.

Our long-term vision is to become the preferred e-mobility choice for a sustainable future. ENVO is equipped with a professional sales, logistics, and aftersales team dedicated to providing exceptional customer support and ensuring your satisfaction. Our commitment to quality and customer service underscores our goal of being at the forefront of the e-mobility revolution, contributing to a greener and more sustainable planet.

Pre-ordering

1. Delivery Timeline:

  • Delivery is based on a first-come, first-served basis.
  • Delivery schedules are contingent upon production capabilities, quality control, and logistics.

2. Pricing:

  • All prices are ex-factory Vancouver, BC, Canada, and exclude shipping, delivery, duties, taxes, brokerage fees, assembly fees, dealer services, or industry-specific setup fees.
  • Additional fees will be agreed upon and charged at the time of the final sales order.

3. Deposits:

  • Deposits are 100% refundable unless applied as payment against the sales order after confirmation.
  • Once the product is shipped, return and refund terms and conditions apply.

4. Delayed Delivery:

  •  In case of uncontrollable delays in delivery of pre-ordered products, ENVO will provide a 1% discount on the deposit amount for each month of delay from the original delivery promise at the time of pre-ordering.

5. Product Features and Specifications:

  • ENVO aims to deliver products with features and specifications that closely match those shown in marketing materials or their equivalents.There may be slight differences in shape and specifications in mass production.
  • At the pre-ordering stage, ENVO only commits to the standard versions of the product, not all accessories, add-ons, and variations shown in marketing materials.
  • Delivery promises and timelines apply only to standard products and not to add-ons and variations.

6. Performance Guarantee:

  • ENVO is committed to delivering key performance features of the products but does not guarantee the effectiveness and behavior of the vehicles in all end-user applications or industries.

7. Add-ons and Customizations:

  • Production and delivery of different add-ons, accessories, and vehicle customizations depend on the number of interests received at the pre-ordering stage.
  • Based on demand, we will prioritize add-on production and delivery timelines.

8. Payments:

  • Payments made on this website during the pre-ordering stage will be considered as deposits. These deposits will be used by the company for the development and production of the ordered product. Aside from the payment receipt automatically generated by the payment gateway, no invoice will be created until the products are ready, the purchase process is completed, and the items are shipped.

 

Ordering and Completing Purchase

  • General ordering, payment, shipping, warranty, services, return, and refund terms of products and services offered on this website are governed by ENVO DRIVE SYSTEMS INC Canada's General terms and conditions of services and products plus specific Terms and Conditions provided by the channel or retailer from which products or services are purchased.
  • Once the products are ready, the company will notify you in advance to complete the purchase procedure, offering options and calculating delivery costs.
  • Depending on the type of order, you will be dealing with either B2B or retail operations departments of ENVO DRIVE SYSTEMS.